cancel
Showing results for 
Search instead for 
Did you mean: 
6paces
Level 1
9 7 0 0
Message 1 of 6
1,007
Flag Post

Solved!

Had to do PC reset,now have no sound and "no audio device installed"

HP Recommended
HP p6-2302eam
Microsoft Windows 10 (64-bit)

PC reset had to be done,means now I have no sound,I've tried to download drivers with troubleshooter but says it can't.

 

Endless resets of my PC.Also tried Bios reset to defaults.

 

HP help assistant sound test gives fault code:- MC7F9D-00091X-X87T0K-21VS03

 

I am not experienced with computers but am reasonably competent.

 

Please help if you can.

5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
129,251 119,428 19,507 29,812
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

See if installing this W10 IDT audio driver gets the sound to work again.  Restart the PC after installing.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

 

I don't know what that fault code means, but normally when you get one, it is indicative of a hardware failure.

 

So, if the above driver doesn't get the sound to work, the IDT audio chip on the motherboard may have died on you.

 

There is inexpensive and easy solution to fix the audio other than adding an internal sound card, or replacing the motherboard, such as this...

 

 https://www.amazon.com/Plugable-Headphone-Microphone-Aluminum-Compatibility/dp/B00NMXY2MO/ref=sr_1_1...

6paces
Author
Level 1
9 7 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi Paul,

 

I have installed that link and restarted my PC...I now have sound back :generic:

 

Thank you so much for your very prompt and helpful reply.

 

Is it ok for me to remove the instalwizard or should I leave it on my PC for now?

 

Once again,many thanks.

 

Tim.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,251 119,428 19,507 29,812
Message 4 of 6
Flag Post
HP Recommended

You're very welcome, Tim.

 

It would be safe to delete the installation file you downloaded.

 

Glad it wasn't a hardware issue.

0 Kudos
6paces
Author
Level 1
9 7 0 0
Message 5 of 6
Flag Post
HP Recommended

@Paul_Tikkanenwrote:

 

 

Glad it wasn't a hardware issue.


Phew!...me too.

 

Thanks again. 


 

0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,251 119,428 19,507 29,812
Message 6 of 6
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation