Headphone microphone not recognised

[Emanji]

Trying to plug a 4 pin headset into the headphone jack so can chat online.  I can hear my friends but they can't hear me. Also while my headset is plugged in, I can hear them perfectly but it creates an echo for them. I have tried 2 different 4 pin headsets and the same problem occurs but the headsets function correctly when plugged into xbox one or iphone.

The pc has a headphone jack and a microphone jack but does not have a headset jack so don't know whether I need new headphones or whether there is a way of connecting my existing ones which are meant to be pc compatible.

[old_geekster]

@Emanji, welcome to the forum.

What are the make/models of the headsets that you are trying to use?  I want to see what connectors they have.  This will allow me to help you better.

[banhien]

Hi,

Sorry for jumping in. The following link shows specs of your computer:

    http://support.hp.com/us-en/product/OMEN-by-HP-870-100-Desktop-PC-series/12079703/document/c05317922...

It does NOT have port for a headset, it has 2 ports for external microphones (1 front and 1 back). You need a headphone-mic combo port (your machine does not have) to be able to use headset .

I can't find an adapter for this (many adapters for another way around)

Regards.

[old_geekster · Accepted solution]

If it were me, I would buy a USB headset.  Here is an example of one that should work:

http://www.staples.com/Logitech-H390-Headset/product_710265?cid=PS:GooglePLAs:710265&ci_src=17588969...

The are other examples too numerous to mention.

[banhien]

Hi,

I actually use USB headsets at work and at home specially for conference calls and sometimes (10%) I have to turn the microphone on because it won't come on automatically.

          

Regards.

[Emanji]

Hi they are Turtle Beach XO Four Stealth.

[Emanji]

I'm new to having a pc so if I buy a USB headset is there anything special I need to make sure it has or will any work? Also is it better to have wired or wireless. Thanks.

[old_geekster]

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@Emanji wrote:
I'm new to having a pc so if I buy a USB headset is there anything special I need to make sure it has or will any work? Also is it better to have wired or wireless. Thanks.

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Any USB headset that is compatible with Win 10 should work fine.  You should look at banhien's post with the diagram showing how to make certain that they are recognized.