Headphone socket. No jack plug will click in home properly.

[DaveJC]

Computer bought on 24/12/18 at Currys-PCWorld Chester, UK.

When pushing in a jack plug for headphones, there a seems to be a bit of give in the socket and the jack doesn't click in. It just feels loose in the socket leaving no connection between the headphones and computer.

Thanks in advance .

[KrazyToad]

@DaveJC

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns

This is a Hardware issue. 

Since you recently purchased the Product you can get it replaced at the store.

If you need further assistance, please follow the instructions I sent in the private message to contact our Phone Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you 😊