Headphones not working

[aroc725]

I bought an HP Spectre the other day, and for some reason, my headphones aren't working (they work on another Windows laptop I have). So sound only comes through the speaker.

Any ideas as to how to resolve this issue. The Realtek audio drive is up to date.

Updated - turns out I hadn't pushed the headphones jack into the computer all the way, lol.

[Echo_Lake]

@aroc725

Thank you for posting on the HP Support Community.

Let's check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

• Click the Start and then type Sound in the Start Search Box. 

• Select Change Sound Card Settings in the Start Menu Options. 

• Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

• Select Headphones and enable 

To Increase the volume on your headphone: 
 

Method 1 

• Right-click the volume icon in the notification area. 

• Click Open Volume Mixer and increase the volume for Headphones. 

Method 2 

• Right-click the volume icon in the notification area. 

• Go to Playback devices and right click Headphones under Playback. 

• Go to Properties and set the volume to the maximum under Levels tab. 

• Click Apply and OK. 

Hope this helps! Keep me posted for further assistance.
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