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Headphones not working

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HP Spectre
Microsoft Windows 10 (64-bit)

I bought an HP Spectre the other day, and for some reason, my headphones aren't working (they work on another Windows laptop I have). So sound only comes through the speaker.


Any ideas as to how to resolve this issue. The Realtek audio drive is up to date.


Updated - turns out I hadn't pushed the headphones jack into the computer all the way, lol.

HP Support Agent
HP Support Agent
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Thank you for posting on the HP Support Community.


Let's check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

  • Click the Start and then type Sound in the Start Search Box. 

  • Select Change Sound Card Settings in the Start Menu Options. 

  • Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

  • Select Headphones and enable 

To Increase the volume on your headphone: 

Method 1 

  • Right-click the volume icon in the notification area. 

  • Click Open Volume Mixer and increase the volume for Headphones. 

Method 2 

  • Right-click the volume icon in the notification area. 

  • Go to Playback devices and right click Headphones under Playback. 

  • Go to Properties and set the volume to the maximum under Levels tab. 

  • Click Apply and OK. 

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

I am an HP Employee

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