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JTee56
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Message 1 of 2
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Headset Microphone not working on HP Pavilion 550-153w

HP Recommended
HP Pavilion 550-153w
Microsoft Windows 10 (64-bit)

Problem:  Microphone (headset) not working.

 

Details:

Kensington Headset Model: M01417 (4 pin 3.5mm jack)

HP Pavilion 550-153w

Windows 10 (OS Build 19042.572)

"Microphone" under OS system setting for sound shows: Realtek High Definition Audio

"Line In" under OS system settings recording shows: Realtek High Definition Audio (but not plugged in)

 

Headphone aspect works fine (have audio).  As well, the external speakers have audio.  The external speakers work as a microphone as well but the quality is very poor and the goal is to have the headset microphone work.  It should.

 

The headset is plugged in to the 3.5mm jack on the front of the HP Pavilion Desktop.  That said, there is also a "mic" jack in the back of the computer.  It's pink.  If I plug the headset in to this jack, the headphone audio doesn't work and the microphone doesn't work either.  This makes me wonder if I need some type of adapter for this to work and would correspond to the "line in" mentioned above.

 

The Microphone privacy settings are on.  This is under system settings for sound. 

 

In researching, I've seen this issue mentioned several times, but not solution was provided. 

 

Thanks in advance for any help or insight.

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
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HP Recommended

@JTee56

 

I reviewed your post and I understand that the headset microphone is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested with a different headphone?

 

As you have mentioned that the microphone on the speakers works fine that confirms that there is no issue with the computer. That said, I recommend you follow the below steps and check if it helps.

 

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

 

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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