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12th_Woman
Level 1
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How do I agree to terms and conditions when the "Accept" box is not displayed?

HP Recommended
HP Pavilion dv8 Notebook
Microsoft Windows 7 (64-bit)

I have a problem with the Pavilion dv8 top slider bar (treble/bass control).  A solution was posted that required reinstalling the HP Quick Launch Buttons and HP Tone Control Software.  I was able to install the HP Quick Launch Buttons without a problem.  But I have not been able to reinstall the HP Tone Control Software because the Accept button does not appear at the bottom of the Terms and Conditions wizard.  There is no way to expand the window.  See attached.

 

When I click Next, the window closes.  The new sofware doesn't appear to be installed.  The problem remains.

 

Any sigguestions would be greatly appreciated.  The treble/bass control problem is driving me nuts!Install_Wizard_1.JPG

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@12th_Woman,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I wanted to reach out to you and help! 

 

I recommend you download the HP tone software from the below link and check whether you are able to install it.

 

https://ftp.hp.com/pub/softpaq/sp45501-46000/sp45617.exe

 

I understand that you are facings issues with the treble and bass settings on the computer. I recommend you uninstall the audio driver and then download and install it from the below link and test.

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55461.exe

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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12th_Woman
Author
Level 1
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Message 3 of 4
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Hi The Fossette!

 

I must not have made my issue clear.

I have downloaded and tried to install the audio driver, but as the graphic shows, I NEVER get the accept terms box -- so I'm still getting the treble/bass tone bar on my screen . . . 

 

 

 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
Message 4 of 4
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@12th_Woman,

 

It is great to have you back and your patience is greatly appreciated.

 

I recommend you perform a system restore back to the date with the computer was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/ie-en/document/c01835735

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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