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Warchild74
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How do I fix the beats audio on my HP Envy Recline 27 inch with windows 8.1

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Microsoft Windows 8.1 (64-bit)

Hello, My name is Mark A. and my beats audio is just not acting the way it's supposed to, the Initial screen comes up and all once I click on it, and it does show the primary volume screen, but the screen where the equalizer is, and the screen where the beam-forming options are are blank for some reason I haven't quite figured out yet, and at the end of it where it shows the advanced options, as well as the windows sound properties, and the default button screen works as well, there was a time when I first got it that beats worked fine, but I think maybe with all the power outages, combined with the fact that the apartment building we live in is 100 years old, and so is the electrical wiring, might be to blame, but I need to be sure before I try to do anything to fix it, it's like there's four screens, 1 works-2 doesn't work, 3 doesn't work, and 4 works as well. Can someone Please help me?

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banhien
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@Warchild74

 

What is your machine ? Must be 27-something. Anyway, please download and install the following software

 

         http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63997.exe

 

Regards.

BH
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Warchild74
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I just now tried to download the update you sent me, and it seemed to go okay, but it says that my  27inch HP-Recline w/ 16 gigs RAM, 480gigs solid state drive, and 2Terrabyte hard drive, 64-bit system didn't meet the system requirements for the update, so it cancelled itself.  I really do thank you for replying to my query, I've had both my desktop PC, as well as my 17.3inch Laptop, w/ 16gigs RAM, w/  a 1 Terrabyte solid state drive, and two hard drives with 2 Terrabytes a piece since September of 2015, both are HP operating system windows 8.1, I can't stand win 10, I tried it, and the vertical start screen sucks, left to right I can do, but up and down-no thank you. it's funny, but I spent $2,525.00 on my Desktop, and $2,900.00 on my Laptop, and as far as me trying to fill up my desktop-I still have 12 point something gigs on my solid state drive, and haven't even touched the 2 Terrabyte hard drive yet, but it's fun trying anyway, I use my computers to help other people, my mother, my girlfriend, and two family friends, myself of course, and even my mother's cat Ariel, with apps ranging from job-searching, to Quantum Physics, to animal first aid treatment, It's not about what I have, It's about what I can do for others WITH what I have, ya know what I mean? Either way, I thank you for the advice and help, Sir, if you've any other ideas, I'm all ears, alright?  Mark

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