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Dline7
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Message 1 of 2
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Hp Envy 23 loses ability to make sound

HP Recommended
Envy 23
Microsoft Windows 10 (64-bit)

I have an HP Envy 23 All-in-One desktop. I updated all the drivers on the computer and now there is no sound which comes from the built in speakers. It said that there were no audio output devices so i tried to reinstall legacy drivers and this did not work either. No sound comes form the headphone jack either.

 

The serial number for my comptuer is :4CS34202S2

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Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the IDT audio driver to the W10 version that is not listed on your PC's support page.  Restart the PC after installing the driver.

 

VERSION: 6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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