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‎09-12-2019 05:32 PM

HP Recommended
Product: presario CQ50
Operating System: Microsoft Windows 7 (64-bit)

hi dear friends i have a laptop the product name is mention above but my problem is that if i connect my headphone audio jack so i hear the sound of videos and music all proper working but if i want to record sound or voices so my microphone jack not working even i insert my 3.5 mm jack so i'm so so upset for this problem please you guys help me if someone here have from pakistan or india so please help me i'll be so glad and i'll be so thankful for you guys 

1 REPLY 1

‎09-15-2019 06:33 AM

HP Recommended

@sadeeqpak1,

 

Welcome to the HP Support Community!

 

I recommend you follow the below steps and check if it helps.

 

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

 

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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