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‎07-26-2019 08:40 AM

HP Recommended

When I unplug my headphones, I don't have any audio. In my sound settings, it still thinks that my headphones are plugged in. I tried disabling my headphones, but it didn't help; it just took away the sound from my headphones, too. I have used troubleshoot, but they just said my sound could be better if I turned off the enhancements. To my knowledge, I haven't had a recent update on this computer that has happened right before my sound stopped working. 

 

Help would be much appreciated! Thanks & God Bless! Jesus saves!

 

John 3:16

3 REPLIES 3

‎07-28-2019 02:00 PM

HP Recommended

@JesusisGod
Thank you for posting on the HP Support Community.

  • What is the operating system?
  • What is the product and serial number? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you tried updating the audio driver?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎07-31-2019 07:56 PM

HP Recommended

We fixed it. Thank you so much though!

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‎08-01-2019 09:14 PM

HP Recommended

@JesusisGod
I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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