cancel
Showing results for 
Search instead for 
Did you mean: 
JohnnyDee1952
New member
1 0 0 0
Message 1 of 2
340
Flag Post

I have got sound (audio) problem on my HP Pavilion

HP Recommended

After windows 10 installed speaker volume very low at highest setting.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,566 21,553 1,305 1,329
Message 2 of 2
Flag Post
HP Recommended

@JohnnyDee1952

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that you are having issues with the Volume after a recent Windows 10 update.

 

I'd like to help

 

Do you know when the issue started or which recent update might have caused this problem?

 

Since the Sound issue started after an update, follow these steps.

 

Start Device Manager. To do this, press and hold (or right-click) the lower-left corner of the desktop, and then select Device Manager.

 

Locate and right-click Audio driver and then select Properties.

 

In the Confirm Device Uninstall dialog box, select the Delete the driver software for this device check box, if it's available.

 

Next Step.

 

Type “View Installed Updates” in the Search box and then click on View Installed Updates – Control Panel from the Search results.

 

Look for any recent updates that got installed and that coincides with the time the audio problem started.

 

To uninstall the unwanted update, select it from the list and then click Uninstall.

 

To temporarily prevent the driver from being reinstalled until a new driver fix is available, a troubleshooter is available that provides a user interface to hide and show Windows updates and drivers for Windows 10

 

Click Here to download the " Show and Hide Update " Troubleshooter.

 

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

When you click the download link, you're prompted to open or save wushowhide.diagcab.


To run the troubleshooter, open wushowhide.diagcab, select Next and then follow the instructions in the troubleshooter to hide the problematic driver or update.

 

Let me know how it goes and if you need further assistance

 

Thank you 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation