I have just brought the laptop and the sound seems to be very quiet and I can not increase it.

[Dean8646]

Hi I have just brought the lap top and the sound plays from loud to low all the time and cant seem to get it steady.  please help me 

[Riddle_Decipher]

@Dean8646 If the audio isn't as per your requirement, you may want to get yourself an external speaker, however, if the laptop isn't providing the sound as it used to, here's what you need to do:

I have a few steps you could perform to resolve the issue:

Remove the audio drivers & Reinstall the original drivers

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).

Increase volume on playback device settings after setting your speaker as the default device.

For more steps, follow a similar post on the HP forums: click here

• Perform a hard reset
• Reset BIOS to defaults
• Run the Audio test from the HP PC Hardware Diagnostics (UEFI)
• Update the BIOS
• Reset your computer
• Perform an HP System Recovery

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