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I haven't had sound since I put my graphics card in.

HP Recommended
HP Envy h8
Microsoft Windows 10 (64-bit)

Hi...since I put my graphics card in, I haven't had sound.  I know its there...when I was messing with it yesterday I did get a small ringing bell, but then I tried to figure out why it wasn't louder and I forgot how I got to the small sound.  I think I may not have things configured right.  Here are a couple of screenshots.  I hope I did this correctly.  Thank you in advance!


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HP Support Agent
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HP Recommended



Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


I reviewed your post and I understand that you are not getting audio after installing the graphics card.


Don’t worry, I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details.


When was the last time the audio was working fine?

Did you upgrade the graphics card on the computer?

Have you made any software or hardware changes on the computer?


While you respond to that, I recommend you uninstall the audio driver from device manager then download and install it from the below link.



  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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