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HP Recommended
Microsoft Windows 10 (64-bit)

I recently did a factory reset.  The problem is that the beats audio system was done with windows 8.  I now have windows 10 and it will not recognize it.  I have to reinstall 8 the upgrade once istalled...... help

1 REPLY 1
HP Recommended

Hi:

 

Before you go back to W8, see if installing this W10 IDT audio driver and restarting the PC gets the audio to work again.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

 

If you still need to reinstall W8, you will have to order recovery media for your specific model PC from HP.

 

If you can use W8.1, here is a free way to install W8.1...

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Only if you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'Standard.'

 

 334NH-RXG76-64THK-C7CKG-D3VPT
 
If you had to enter the generic key, manually change the generic product key to the W8 Standard key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

 

Then you can install the available drivers and software from your PC's support page.

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