I recovery and reinstall windows and then it show me No speakers are plugged in...

[Jeffery0911]

I try to recover the windows again and use HP Support Assistant to fix it and use device manager to uninstall device, update drive..... its not working.  Please help me to fix it. Tks.

Troubleshooting resultDevice ManagerAudio is working

[Paul_Tikkanen · Accepted solution]

Hi:

The High Definition Audio device listed in your screenshot is the Intel HD audio device that needs a driver.

You only need that if you are connnected to a monitor with speakers via a HDMI cable.

Your PC does not have an internal speaker.

If you have PC speakers plugged into the light green audio jack in the back of the PC, see if installing this W10 IDT audio driver and restarting the PC, gets the sound to work.

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

Here is how you install the Intel HDMI audio driver that is missing...

Download and install this free file utility.  The 2nd link at the top of the page is for 64 bit.

https://www.7-zip.org/

Then download and save, but do not run the W8 intel graphics driver from our PC's support page.

https://ftp.hp.com/pub/softpaq/sp59001-59500/sp59329.exe

After you save the graphics driver file, right click on the file, and select 7-Zip from the list of items on the menu.

Have 7-Zip Extract to:  and let it extract the file into its folder name (sp59329).

Once that is done, go to the device manager, click on the High Definition Audio Device you highlighted in your screenshot.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

Make sure the Include Subfolders box is checked, and the driver should install.

Then restart the PC.

If you have a HDMI cable plugged into a TV or monitor with speakers, the sound should now be working again.

[Jeffery0911]

I  run sp71717.exe and fixed. Tks.

[Paul_Tikkanen]

You're very welcome.