IDT High Definition Audio Option COMPLETELY gone

[SerDarien]

i got a problem with my IDT High Definition Audio its not showing up at all in my device manager and when i try to install the idt hp driver it crashes and there is a error i cant hear anything out of my pc

[Prométhée]

Hello
can you give you some information about the history of the computer
if it is not at all detected in the manager, that no driver in error, but no trace
two options, disabled in bios, sometimes possible
hardware problem, the chip is damaged
As a last resort, you could install an internal audio card, even in usb, maybe simpler

[Paul_Tikkanen]

Hi, @SerDarien 

There is no W10 IDT audio driver on your PC's support page.

A quick and easy thing to do to see if you can get the sound to work again, is to install this W10 IDT audio driver and restart the PC.

6.10.6504.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

If that doesn't get the sound to work, please follow Prométhée's guidance above.

[Prométhée]

tanks @Paul_Tikkanen 

" its not showing up at all in my device manager ...and when i try to install the idt hp driver it crashes and there is a error i cant hear anything out of my pc "

to see, but I didn't offer it because of it

so With a bit of luck