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HP Recommended
HP ENVY
Microsoft Windows 10 (32-bit)

I have no audio on HP ENVY running Microsoft Office on Windows 10.  After doing all the troubleshooting stuff with your virtual assitant, it then advised me to update all the drivers - everything (about 30 drivers).  Now there is no IDT high definition CODEC visible in the relevant section.  I tried a Microsoft troubleshhot and the driver update got stuck, then the next time, the option of updating the driver never appeared.  I have wasted hours on this. What on earth do I do now??? 

1 REPLY 1
HP Recommended

Hi:

 

The only suggestion I can offer if your PC has the IDT audio system would be to see if installing this W10 IDT audio driver for desktop PC's works for you.  Restart the PC after installing the driver...

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

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