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- HP Community
- Desktops
- Desktop Audio
- IDT high definition audio driver not woring

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02-28-2021 03:49 PM
Hello,
I updated my envy phoenix 810-150ea desktop from windows 8 to windows 10 on the free upgrade when it released. The other day I had to reinstall windows because some malware had managed to get past my mcafee anti virus. Since reinstalling windows the IDT high definition audio device wont work and if i try to install it it says 'a device connected to the system isn't functioning'. It worked before the reinstallation of windows 10. My tower is connected to the monitor through a dvi to hdmi cable. The only way I can get the sound to work is using the jack on the back of the tower, I like to use the one on the front of the tower but it no longer works. How can I fix this?
02-28-2021 08:38 PM
Please download and install
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
newer software may also work, you can try it first:
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
Regards.
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