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jen262
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Solved!

Internal microphone sounds scratchy and not consistently recording

HP Recommended
HP Pavilion All in One PC - 24-B015A
Microsoft Windows 10 (64-bit)

I bought this PC a couple of months ago and when recording my voice, which I need to do for work, I've had reports that the sound quality is poor or non-existent.

 

I tested this myself through Voice Recorder and can confirm that the sound is poor. The first couple of seconds sounds fine and then  I can only hear parts of words and sound quality is bad.

 

Through Sound I have confirmed that the bar at the side of the microphone is turning green when I speak and in properties for that microphone the Microphone Array is not muted and is on full and Micorphone Boost is on full.

 

Thanks for your help :generic:

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A4Apollo
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Hey there! @jen262, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand you have microphone issues with your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried checking if the microphone is working with a different application?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned when you record voice from your PC microphone the audio sounds scratchy. 

 

Please try the steps mentioned below.

 

Right, click or hold tap on the Volume Control icon.

Left click or tap on the “Recording Devices” feature from the menu that pops up.

Right-click on an open space in the “Recording” box and left-click or tap on the “Show Disabled devices” feature.

Right-click again in the “Recording” box and check the “Show disconnected devices” feature as well.

Now in the Recording menu, you will have more icons like External Microphone, Internal Microphone Array, and Stereo Mix. You will need to right click on them and left click on the “Enable” option for each one.

Right-click on the ” Internal Microphone Array” icon and set it to default for the “playback” feature and also set it as a default communication device.

Left click or tap on the “Apply” button in order for the changes to take effect.

Note: If after choosing the Apply button the system stops responding you will have to close the window and try again only this time set the playback feature as default then save your changes and only afterward set it as default communication device.

Right, click or hold tap on “Internal Microphone Array”.

Left click or tap on the “Properties” feature.

Left click or tap on the “Effects” feature.

Check the box next to the “Disable System Effects” feature.

Left click or tap on the “Apply” button again.

Right-click or hold tap on the “Volume Control” icon and left-click or tap on the “Playback Devices” feature.

Right-click on the “Speakers” icon and set it as “default device” and also “Default Communication device” for the system.

Left click on the “Apply” button after you are done.

 

Refer this article to further troubleshoot microphone issues with your PC.

 

Also, update the BIOS and audio drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists try uninstalling the audio driver from device manager and install the audio drivers using the HP recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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