Lapel Mike cuts off earbud

[Boris-5083]

I purchased an Otto brand lapel microphone to use with a webcam. When I plug it in tp a USB socket it cuts out the sound from my earphone socket. is there a workaround for this?

[Gaya1239]

Hi @Boris-5083,

Welcome to the HP Support Community

I understand you are facing an issue with your Otto brand lapel microphone sound issue. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the HP product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Boris-5083]

AMD A10-6700 APU with Radeon(tm) HD Graphics 3.70 GHz. 00326-10000-00000-AA052. 64-bit operating system, x64-based processor. Windows 10

[Gaya1239]

Hi @Boris-5083,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!