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SalyaCat
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Laptop speakers too quiet

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HP 24ea
Microsoft Windows 10 (64-bit)

Hi

 

My HP24ea laptop speakers are far too quiet, even though they are set at 100%.  i can hadly hear the radio in BBC i-player.

 

Please can you help?

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Barachiel
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@SalyaCat

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with speakers. I will be delighted to assist you here.

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

 

For better clarity and to assist you correctly, I would require more information regarding this:

 

Did you try any troubleshooting steps before contacting us?

 

What is the product number of the notebook? 

 

For now please try these steps in this document. https://hp.care/2jdy2kk; 😉

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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SalyaCat
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Hi Barachiel

 

Thanks for your reply.  I clicked on your link  https://hp.care/2jdy2kk  but received an error message.  

 

The serial number is CND739162C.  I have tried to update the drivers but apparently they are up to date.

 

What else can I do?

 

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Barachiel
Retired
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Message 4 of 4
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@SalyaCat

 

Thank you for responding,

It's great to have you back 😉

 

Follow this document https://hp.care/2jjsJA0 and perform the steps in the given order. 🙂

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

Barachiel
I am an HP Employee

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