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‎11-05-2018 12:50 PM

HP Recommended
Product: HP TouchSmart 610
Operating System: Microsoft Windows 10 (64-bit)

Ran a Windows 10 refresh.   Since then no sound hardware can be detected.   Ran Device Manager and HP diagnostics.   Drivers would not load.  Said HP has no driver for this OS.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2018 12:16 PM

HP Recommended

tried the link

got this msg

the software detected is not supported by this IDT software package.

View solution in original post

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5 REPLIES 5

‎11-05-2018 01:14 PM

HP Recommended

@namaste722

 

What is your 610 ? Must be 610-something. Please try the following audio software:

 

     http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎11-06-2018 12:10 PM

HP Recommended

its a -1030f

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‎11-06-2018 12:16 PM

HP Recommended

tried the link

got this msg

the software detected is not supported by this IDT software package.

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‎11-06-2018 02:02 PM

HP Recommended

although is seemed like the link bombed out when wife got on computer she noticed the redx was gone from speaker icon and now sound works 

 

Thanks!!!!!!!!!!!!!!!!

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‎11-07-2018 08:39 AM

HP Recommended

I have the RED X on my speaker

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