cancel
Showing results for 
Search instead for 
Did you mean: 
namaste722
Level 1
4 3 1 0
Message 1 of 6
358
Flag Post

Solved!

Lost sound after a Windows 10 refresh

HP Recommended
HP TouchSmart 610
Microsoft Windows 10 (64-bit)

Ran a Windows 10 refresh.   Since then no sound hardware can be detected.   Ran Device Manager and HP diagnostics.   Drivers would not load.  Said HP has no driver for this OS.  

5 REPLIES 5
banhien
Level 19
Level 19
90,455 90,332 11,614 24,904
Message 2 of 6
Flag Post
HP Recommended

@namaste722

 

What is your 610 ? Must be 610-something. Please try the following audio software:

 

     http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
namaste722
Author
Level 1
4 3 1 0
Message 3 of 6
Flag Post
HP Recommended

its a -1030f

0 Kudos
namaste722
Author
Level 1
4 3 1 0
Message 4 of 6
Flag Post
HP Recommended

tried the link

got this msg

the software detected is not supported by this IDT software package.

0 Kudos
namaste722
Author
Level 1
4 3 1 0
Message 5 of 6
Flag Post
HP Recommended

although is seemed like the link bombed out when wife got on computer she noticed the redx was gone from speaker icon and now sound works 

 

Thanks!!!!!!!!!!!!!!!!

0 Kudos
Johncha8256
New member
1 1 0 0
Message 6 of 6
Flag Post
HP Recommended

I have the RED X on my speaker

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation