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Ravenlafey03
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Message 1 of 2
206
Flag Post

Microphone does not work- audio works, but my microphone won't work.

HP Recommended
HP TouchSmart 520 PC

I am having issues with using this computer in video calls. I can hear and see others, but no one can hear me. 

There is a backup issue here too. This computer is a handme down from my mother. She had some tech clean the machine up and supposedly put an updated OS (I think 10 is on it). I think this tech setup the machine to have an administrator. Which my mother swears there isn't an admin password for this machine. And yet, I can't do any changes or updates because it tells me I am signed in as a general user and I would need to log in as the administrator to make any changes. Such as, updating the drivers to my audio devices. 

 

I need help! 

Is there a way I can get to the unknown admin pwd and reset it (or just remove that and not need a pwd)?  And, what can I do about the audio/microphone issue? I have checked everything i can and there is no reason why it shouldn't be working. 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended

Hi@Ravenlafey03, Welcome to the HP Support Community!

 

 

Reverb G2 to support the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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