• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-12-2022 09:59 AM

HP Recommended
Product: HP All-in-One 27-dp0188qe
Operating System: Microsoft Windows 10 (64-bit)

Hi

I've been trying for so long now to fix the microphone issue, even though any troubleshooting shows that's it's functioning properly. help pls

Category:
1 REPLY 1

‎08-12-2022 12:02 PM - edited ‎08-12-2022 12:02 PM

HP Recommended

Your system has a combo audio / mike "headset". make sure you are using the correct cable

HP uses CTIA pinout.  Make sure the connector is pushed in all the way and not blocked by a frame or hole in the case that might be too tiny to allow the plug to go all the way in

BeemerBiker_0-1660327230072.png

 

Apple headset will not work nor a plain headphone

 

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.