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Microphone problem

HP Recommended
Pavilion 15 dk-0xxx
Microsoft Windows 10 (64-bit)

i have a problem in my new Pavilion laptop (i7-9750h) the microphone volume is too low my friends couldn't hear me well , with many headphones i tried and even without headphone the voice is still too low (speakers working good) i checked the device in devices manager , sound setting , checked all drivers updates and the problem still exist .. recording voice is too low ,
any suggestion or advice? 

HP Support Agent
HP Support Agent
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Welcome to the HP Forums!


I reviewed your post and I understand that the microphone is not working on your computer.


I’d love to help!


Follow the below steps to resolve this issue.


1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.


2. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.


3. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.


4. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.


Let me know how it works and you have a good day ahead.


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.


Take care!



I am an HP Employee

0 Kudos
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