Solved: My All-in-one pc has no sound device - HP Support Community

taffy11 · ‎11-02-2022

I recently did a factory reset and lost the sound device in the process it seems. How do I get a new one?

BeemerBiker · ‎11-03-2022

Your windows 8 system was not updated by HP. Possibly the IDT drivers here are too old

Try this one

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

It found it here in a discussion by @Paul_Tikkanen who is an expert on these things.

I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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BeemerBiker · ‎11-02-2022

Need product ID please

I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

taffy11 · ‎11-02-2022

Product ID: H4A34AA#ABL

BeemerBiker · ‎11-03-2022

Your windows 8 system was not updated by HP. Possibly the IDT drivers here are too old

Try this one

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

It found it here in a discussion by @Paul_Tikkanen who is an expert on these things.

I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

taffy11 · ‎11-03-2022

Thank you so much! That fixed the issue. You're the best ^^

My All-in-one pc has no sound device

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