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My headphones/speakers are not bei

HP Recommended
Pavilion p6 series
Microsoft Windows 10 (64-bit)

I recently factory reset this desktop as it was beggining to slow down. Once I tried to test my headphones following the reset, my desktop will not detect any headphones or speakers that work on other devices. When I scroll over the speaker icon in the bottom right, it says, 'No speaker or headphones are plugged in' . After troubleshooting, it says 'the audio peripheral doesnt seem to be plugged in'. Ive tried several solutions online and through hp support and they all have not workerd. Thanks a lot

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I have gone through your Post and I would like to help


Please download and run the HP Support Assistant from this Link:


The HPSA will automatically search for all the latest available drivers for your computer


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure your Windows 10 is up to date


Select the Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.


Keep me posted how it goes


Thank you and have a great day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


I Am An HP Employee

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