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‎01-11-2024 04:58 AM

HP Recommended
Product: HP ENVY - 13-ab000np
Operating System: Microsoft Windows 10 (32-bit)

Hi! 
I have a Hp Envy 13 from 2019. Up until now I didn't have this issue, but for the past 2 months the following as been happening. I have JAZ Bluetooth earphones that I connected to my pc, and they connect (it even appears the message saying that both audio and voice are connected). However, even I start to play any audio from any website, be it lessons or music it always emits a lagged sound with cuts and I can't hear anything properly. 
This has never happened before, and doesn't happen with normal earphones. 
My current Bluetooth earphones work properly with any other device. 
Is there something that I can do to fix this? 

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