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09-18-2020 08:46 AM - edited 09-18-2020 08:47 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Have you tried checking the audio via headphone or external speakers?
- Is there any exclamation mark on speaker icon in system tray?
- What is the operating system?
Keep me posted for further assistance.
I am an HP Employee
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