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comeaux82 Honor Student
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Message 1 of 4
239
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NO Audio, Microsoft Edge or Internet Explorer

HP TouchSmart 520 PC
Microsoft Windows 10 in S Mode

Ever since the update of Windows 10 I have been without audio, Internet Explorer and Microsoft Edge.  None of the troubleshooting steps have worked.  I did reinstall the IDT audio driver and it worked for a day, but never again since.  What more can I do?

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

NO Audio, Microsoft Edge or Internet Explorer

@comeaux82

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists, refer to this document: https://support.hp.com/in-en/document/c04973149 for No Sound.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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comeaux82 Honor Student
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Message 3 of 4
148
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NO Audio, Microsoft Edge or Internet Explorer

I have attempted this several times. I ended up restarting Windows due to all of the problems and continued to have no sound after the restart.  I did reload IDT Temp Audio on 09/19/2019 and it has worked thus far, but I have yet to restart or shut down my computer since doing so.  I'm hoping that it will continue to work and if not, I will reach out again.  Thank you for your assistance.

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HP Support Agent
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Message 4 of 4
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NO Audio, Microsoft Edge or Internet Explorer

@comeaux82

 

Appreciate all your time and efforts!

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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