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Kd427
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Message 1 of 2
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Solved!

NO Audio on HP Desktop

HP Recommended
HP ENVY h8 PC
Microsoft Windows 10 (64-bit)

I had to reset my Windows 10 software and now I have no audio. When I go to Control Panel Sound it comes up with AMD HDMI OUTPUT, AMD High Definition Audio Device Not Plugged In. First of all I  am not using  an HDMI Connection and my sound equipment works when I test it on my laptop. I am just using the small single jack plugged into the audio out jack. Also  the headphone jack on the front of the PC doesn't work either.Thanks

1 REPLY 1
Paul_Tikkanen
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing this W10 IDT audio driver from a newer model PC, gets the sound to work again.   Restart the PC after installing the driver.

 

VERSION: 6.10.6504.0      July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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