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KEN555
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Solved!

NO sound unless restart

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HP - Pavilion Gaming Desktop Model:690-0024
Microsoft Windows 10 (64-bit)

   I bought a HP  Pavilion Gaming Desktop in Bestbuy on the Black Firday(AMD RX580+RYZEN 5 2400G), and the desktop connected a monitor  with display-port cable. 

   Everytimes I turn on the desktop,there is  no sound  from the monitor. the desktop cann't even  find a audio driver in the Graphics. until I restart the desktop, everything works fine.

   I‘ve tried to re-install  and update the drivers of graphics and audio, and also I've tried a  recovery, but nothing worked, I still need a restart to get the sound back.

3 REPLIES 3
KrazyToad
HP Support Agent
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@KEN555

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help


I appreciate all your efforts and expertise in troubleshooting this issue

 

I  suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows has all the latest updates

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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KEN555
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FIXED. thx so much,

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A4Apollo
Retired
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Message 4 of 4
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Hi @KEN555, I am the Mr.Robot. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

 

I appreciate your efforts for writing back to us.

 

As you mentioned after trying out the steps your issue got resolved.

 

I am happy to hear that your issue got resolved.


If you have any queries in future related to any HP products, you can always reach out to us.


We will try our best to help you out.

 

Take care,
Have a great day! 🙂
 

A4Apollo
I am an HP Employee

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