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RAMONRUIZ44
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Solved!

NOT SOUND AT HDMI INPUT

HP Recommended
HP ENVY Curved All-in-One PC 34-b0xx
Microsoft Windows 10 (64-bit)

WHEN I CONNECT VIDEO GAME CONSOLE AT HDMI INPUT, I CAN NOT GET SOUND FROM THE GAME CONSOLE ONLY VIDEO. 

 

 

 

 

 

 

 

 

 

 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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@RAMONRUIZ44

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the sound.

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

Step 1 Select HDMI sound output as the default audio device -

 

1) Connect the HDMI cable to your computer and to your output device.
2) Right-click the Volume 
icon on the taskbar, and then select Sounds or Playback Devices.
3) The Sound window opens. On the Playback tab, select Speaker/Headphone or Speakers and Headphones, and then click Set Default.
4) Select the output device connected with the HDMI cable, and then click Set Default.
5) Right-click the output device connected with the HDMI cable, and then select Show Disconnected Devices. The HDMI cable must be connected when it is configured.
6) To view all the available sound devices, right-click any device shown in the Sound window and select the Show Disabled Device and Show Disconnected Devices options.

 

Step 2 Run the Audio Troubleshooter -

 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

If the issue still persists, try updating the computer - 

 

Step 3 Windows Updates troubleshooter -

 

Click on this link to run Windows Updates troubleshooter.

 

Step 4 Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 5 HP Support Assistant Updates - 

 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Let me know how that goes.


To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

Asmita
I am an HP Employee

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