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‎12-31-2018 01:20 PM

HP Recommended
Product: HP Envy Personal Desktop

Since recently preforming a factory update, the audio on my TV: CNTROL SHIFT S+D will not work. All other audio works for the regular computer, but no longer for the tv. I tried muting, unmuting and messing with volume on both the keyboard and the monitor dial, but nothing is working. How do I fix this?

1 REPLY 1

‎12-31-2018 01:48 PM

HP Recommended

@Gregreen001

 

Happy new year.

 

We need to lnow what is your Envy ?  Please use the following instructions to find out the model/product of your machine:

  https://support.hp.com/us-en/document/c03754824

  Please do NOT post its Serial number (s/n).

Regards.

BH
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