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Willie1424
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Message 1 of 3
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Need advice

HP Recommended
Microsoft Windows 10 (64-bit)

I have a HP TouchSmart 610 and was forced to do a system restore. During the restore I lost power. With the help of a friend, I was I was able to get my system to start. When it did, I found that lost all my files and pictures and done of my audio or video components work anymore. I have run all the trouble shooter and they all say that there are no audio or video devices detected. My speakers, microphone and camera are all built in, so I can't understand why they are not being detected. They say the correct drivers are emplaced, but still know thing works. I'm in dire need of help I'm disabled, and my PC is my primary source of communication. Can someone please tell me how to fix this problem?

William German

w_german@live.com

2 REPLIES 2
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 3
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HP Recommended

Hi:

 

See if this audio driver from a newer model AIO PC with the same IDT audio system also works for your PC.

 

Restart the PC after installing the driver.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

 

What is the full model number or product number of your PC?

 

Use this guide to find that information. 

 

HP All-in-One Desktop PCs - How Do I Find My Model Number or Product Number | HP® Customer Support

 

I need to see what model graphics adapter your PC comes with.

 

 

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Willie1424
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I've tried doing a driver search more than a dozen times, I have even uninstalled and reinstalled a1/2 doz. times and nothing worked. I have run every trouble shooter that HP has on their HP assistant web site. I have run windows updates and windows repair more times than I can remember. Nothing I have tried has worked. I am out of ideas.

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