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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-07-2017 03:59 PM

HP Recommended
Product: HP of some sorts
Operating System: Microsoft Windows 10 (64-bit)
My computer was playing adds while nothing was running, so I tried to factory reset my pc but couldn't becuase when ever I opened the panel to factory reset it would close faster than I could react, i checked if my anti virus software was enabled and it said that it was controlled by my network/group and to check with them. My pc is a home pc and is not at a work place or connected to the internet through a work place, so I desided to open up f10 and I saw that i had 2 drives being used so I desided to disable both to see were that would get me, and when I restated my pc it said "reboot and select proper boot device or insert boot media in selected boot device and press a key", so I restarted my pc and pressed f10 as it was loading up to try and enable the drives again but they were both gonends. Help please
3 REPLIES 3

‎02-08-2017 09:08 AM

HP Recommended

Hi @Vampirwafro85

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having difficulties booting to windows

 

I’d love to help!

 

Follow the steps in the below document to fix this issue.

 

http://hp.care/2dMCqb8

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-09-2017 12:36 PM

HP Recommended
Iv checked and tryed all the possible solutions from the link you gave me but i need a person i can email my problem with my computer. Email me at vampirwafro@gmail.com
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‎02-09-2017 01:21 PM

HP Recommended

@Vampirwafro85

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

I request you to contact HP phone support for further assistance.

 

Cheers.

 

Sandytechy20
I am an HP Employee

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