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SURRATJG
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Message 1 of 2
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No Audio Device Installed

HP Recommended
HP ALL-INONE 520-1020
Microsoft Windows 10 (64-bit)

Recently did a fresh start on the pc in hopes to get it running faster. Comp is running fine but no I dont have any sound. Tried the automated support but nothing is  working Im getting the following message when trying to install a new driver.

 

windows found drivers for your device but encountered an error while attempting to install them

 

IDT HIGH DEFINITION AUDIO CODEC

 

a device attached to the system is not functioning

1 REPLY 1
DavidSMP
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Message 2 of 2
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HP Recommended

Hi @SURRATJG,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with audio not working on the computer after a factory reinstall. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did you try to update the audio drivers from the HP support site?

For now, try these steps:

  • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
  • Then restart the computer and update the chipset and audio drivers from this link: http://hp.care/2D1pzsN and follow the on-screen instructions.
  • Then check if the situation has been corrected. Although the operating system is Windows 10, the drivers from Windows 8 should work for Windows 10 also.
  • If the audio drivers are not listed in sound video and game controllers, look for an option called other devices. Expand it and delete the driver. Then update the audio driver from the HP support site mentioned above.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

DavidSMP
I am an HP Employee

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