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Effielump
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Message 1 of 6
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Solved!

No Audio Output / No speakers or Headphones plugged in Bang&Olufsen Audio Control missing

HP Recommended
HP EliteOne 800 G2 23-in Non-Touch AiO
Microsoft Windows 10 (64-bit)

Please can someone help?

 

I have a HP EliteOne 800 G2 23-in Non-Touch All In One,
I purchased this 2nd hand yesterday, but there is no sound at all

I have updated the bios & drivers from the HP site etc  but still receive the No output devices found.

in device manager under sound, video and game controllers there is only Conexant HD audio Driver & Intel as shown in screenshot here: https://ibb.co/fktFMnv
I have updated, removed and reinstalled these, but nothing.

only the internal microphone {conexant HD Audio} is shown

on the bang & Oulfsen it shows Speaker set up {UNKNOWN}

 

I'm actually pulling my hair out trying to get the sound on

any help would be gratefully appreciated 🙂

1 ACCEPTED SOLUTION

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Prométhée
Level 16
Level 16
7,750 7,649 817 2,871
Message 3 of 6
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HP Recommended

if you try to install the drivers

Conexant High Definition Audio Driver

 

 

8.65.220.70 Rev.A476.9 MBNov 8, 2020Download

TITLE: Conexant High Definition Audio Driver
VERSION: 8.65.220.70 REV: A PASS: 4

https://support.hp.com/soar-attachment/635/col102436-ob-263340-1-ob-263340-1_sp110952_releasedoc.htm...

What exactly happens during the process?

but still receive the No output devices found.

you only show part of your manager, do you have badly installed drivers or something?
In the bios, you don't have an audio option?


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please click on the accept as solution button if message provided an answer to the problem >

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If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

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Effielump
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Message 2 of 6
Flag Post
HP Recommended
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Prométhée
Level 16
Level 16
7,750 7,649 817 2,871
Message 3 of 6
Flag Post
HP Recommended

if you try to install the drivers

Conexant High Definition Audio Driver

 

 

8.65.220.70 Rev.A476.9 MBNov 8, 2020Download

TITLE: Conexant High Definition Audio Driver
VERSION: 8.65.220.70 REV: A PASS: 4

https://support.hp.com/soar-attachment/635/col102436-ob-263340-1-ob-263340-1_sp110952_releasedoc.htm...

What exactly happens during the process?

but still receive the No output devices found.

you only show part of your manager, do you have badly installed drivers or something?
In the bios, you don't have an audio option?


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

1 person found this reply helpful
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Effielump
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Message 4 of 6
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HP Recommended

Hi Promethee
This is the exact driver that i have installed already

The process runs smoothly no errors either reinstalling or updating

It still shows no output devices found.

There is no yellow exclamation marks beside anything in device manager, although there are some HID Devices?.

I also reset The AIO but still have the same problem
I am going to check the bios now  and will update here 🙂
Thanks for your help 

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Effielump
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Thank you it was turned off in the bios so all is working as expected! 

😄 😄 😄

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Prométhée
Level 16
Level 16
7,750 7,649 817 2,871
Message 6 of 6
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HP Recommended

Good news, happy for you
It's curious that it was disabled, I almost missed it!

enjoy


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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