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DDowns
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Solved!

No Audio after upgrade to Windows 10

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I have this issue after upgrading from 8.1 to 10 and going through a system reset due to some driver issues (case issued by HP) with the keyboard and mouse. I performed the reset on the advice of HP and now see that there is no driver installed for the IDT Highr Definition Audio CODEC system device. I finally ended up here and thought the problem would be resolved; however, the link to the SP71569.exe file is corrupt after several attempts to download it. The directory is unzipped but without a setup file to run.A workable link would be appreciated.

SP71569.exe error warningSP71569.exe error warningSP71569.exe error warningSP71569.exe error warning

 

 

 

 

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Riddle_Decipher
HP Support Agent
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@DDowns

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

Did you run a hardware test on the computer using the F2 key during a restart?

 

In the meantime, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Please reply with the details for further assistance.

Eager to help!

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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DDowns
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The driver was reinstalled using a working link to the Realtek driver referenced above. The audio is now functioning. Thank you for your assistance.
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Riddle_Decipher
HP Support Agent
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@DDowns

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

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