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- Desktop Audio
- No Audio device error

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03-08-2022 05:58 PM
My desktop got slow in windows 10 so I used recovery to get back to win 8.1
But after that the sound was gone.
I have tried everything I know to fix it but with no success.
Driver uodate says that drivers are OK for AMD high difinition audio device and IDT high definition audio codec.
If I point at the speaker icon in lower right corner it says : No audio output device is installed.
The sound has been working fine in win 10.
I have also used HP support assistant but it couldnt fix the problem.
Please advice what I should do !
Regards
Erik
Solved! Go to Solution.
Accepted Solutions
03-09-2022 11:12 AM
hi
try :
https://support.hp.com/my-en/document/c03812357
[edit] The link is no longer valid, it is no longer present where I found it, neither does it seem to me
It was about installing HP Software Framework with a given link
I don't know if I could find the version that was mentioned
ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59202.exe
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.html
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03-09-2022 03:20 AM
I get this answer from Windows : Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
So I have deleted all drivers, both for IDT and AMD high def..... and installed new drivers.
But I still get the same answer from Windows 8.1
HP support assistant cannot solve the problem. Is there a way to manipulate windows to accept the drivers ?
Thankful for help !
Erik
03-09-2022 11:12 AM
hi
try :
https://support.hp.com/my-en/document/c03812357
[edit] The link is no longer valid, it is no longer present where I found it, neither does it seem to me
It was about installing HP Software Framework with a given link
I don't know if I could find the version that was mentioned
ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59202.exe
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.html
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------