• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-17-2020 02:20 PM

HP Recommended
Product: Envy All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hello All!  I purchased an Envy All-in-One and have not had audio for a year now.  I have tried every fix that I'm capable of implementing and nothing is working.  Please help!  Thank you in advance!

1 person had the same question
5 REPLIES 5

‎03-17-2020 02:27 PM

HP Recommended

Hi:

 

What is the full model number or product number of your all in one PC?

 

Use this guide to find that information.

 

https://support.hp.com/us-en/document/c01492484

Was this reply helpful? Yes No

‎03-17-2020 02:43 PM

HP Recommended

Model #: 27-b255qd

Product #: X6C18AA#ABA

 

Thank you so much for your help.  🙂

Was this reply helpful? Yes No

‎03-17-2020 04:04 PM

HP Recommended

You're very welcome.

 

Looks like there are a few folks that have had audio issues with that model series.

 

See if the post marked as the solution in green works for you...

 

https://h30434.www3.hp.com/t5/Desktop-Audio/No-audio-suddenly-on-my-HP-All-In-One/td-p/7211492/page/...

 

I was hoping that your model was the older envy 27 with the IDT audio and no W10 drivers.

 

That I could have helped you with.

Was this reply helpful? Yes No

‎03-17-2020 04:10 PM

HP Recommended

I will go look at that link with solution in green to see if it works.  Thank you for your help!

Was this reply helpful? Yes No

‎03-17-2020 04:13 PM

HP Recommended

Anytime.

 

I hope it works for you. 

 

Terrible that such a new model PC seems to have audio problems not unique to you.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.