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‎12-10-2019 11:39 AM

HP Recommended
Product: HP Envy 27-b206na
Operating System: Microsoft Windows 10 (64-bit)

ID 4DV55EA#ABU, recently the audio icon says hardware error / No Audio output device installed. Does this need a new driver? \I tried all the in built diagnostics reset bios, did a test and heard 5 notes through speakers, now struggling. Please can somebody help.

 

Robin

1 person had the same question
3 REPLIES 3

‎12-12-2019 01:31 PM

HP Recommended

@Robin_66

 

I have gone through your Post and would like to help

 

Did you run the Audio Test from F2 Diagnostic?

 

If all the Tests pass, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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‎12-13-2019 03:13 AM

HP Recommended

Hello, I received brilliant help via the WhatsApp support line from Sarah. It took ages, the driver had to be re installed SP92732 via the HP ftp site. All good now. Thanks for following up.

Was this reply helpful? Yes No

‎12-13-2019 11:33 AM

HP Recommended

@Robin_66

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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