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No Sound. Tried fix. Still get message Blue Tooth Hands-Free Audio has a driver problem.

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Touchsmart 520-1071
Microsoft Windows 7 (32-bit)

Tried fix.  Troubleshooting was unable to automatically fix the issues.   Still get message Blue Tooth Hands-Free Audio has a driver problem.

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Hi @frustratedGary,


Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the sound not working. Don't worry as I have  a few suggestions which should help you resolve this issue.


To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue.

What do you have connected via Bluetooth?

Have you tried to install the audio drivers from our HP support website?

Does the sound work when you plug in a set of headphones? 


In the meantime, let's try these steps here: 


Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then restart the computer and check again.


If the issue persists, I would suggest here is to Update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.


Refer this link to know how to use HP support assistant.


For more assistance, please follow the steps suggested in the support document for - HP PCs - Fixing Bluetooth Problems (Windows 7)

HP PCs - Understanding and troubleshooting Bluetooth wireless technology (Windows 8.1, 8, 7, Vista, ...


Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.



I am an HP Employee

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