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HP Recommended
All in one 24
Microsoft Windows 10 (64-bit)

I just acquired an 24 All in One from Amazon.  Installed all windows updates.  No sound a from speakers.  Ran multiple trouble shooters, tried all suggestion from the virtual assistant.  All tests indicate drivers are good etc.  Still no sound???

 

3 hours from my life gone.....

1 REPLY 1
HP Recommended

Hi@Danny0793,

 

Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

  • Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?
    • If not, here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video and game controllers.

Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

 

If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.