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No Sound from PC Speakers - Headphones and Bluetooth Speaker working fine

HP Recommended
HP Envy All-in-One PC 27-b0XX
Microsoft Windows 10 (64-bit)

I'm having trouble trying to fix an audio problem with myI am getting no sound from the built in speakers, while the Volume mixer and Sound panel from control panel has the bars indicating sound is being played.

When I plug in my headphones I hear sound.

My bluetooth speaker Also works fine

I have tried running the troubleshooting tool, reinstalling the audio drivers - From HP, full system restore... nothing is working. It makes me think it is a hardware issue but i want to exaust all possibilities before getting it looked at.

It's a 2 month old PC which I brought from the USA. It has Bang & Olufsen speakers built into the base of the PC


Any ideas would be greatly appreciated.

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Message 2 of 2
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HP Recommended

Hi @Woody_J,


Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding issues with sound from the speaker. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

  • Did this happen after a power surge or outage?
  • It is clear as daylight that your internal speakers are faulty as the headset works correctly.
  • To isolate the issue further you’ve also tried with Bluetooth speakers. Excellent stuff. Hats off to you on that score.
  • Please contact HP phone support to get the speakers replaced.

HP Technical Support can be reached by clicking on the following link:

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.


Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂


Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

I am an HP Employee

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