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HP Recommended
HP ENVY 700-300z CTO Desktop PC
Microsoft Windows 10 (64-bit)

Oh no, I've got a sound problem.  I hate those.  This is in Windows 10 on an Envy 700-300z.

Suddenly this morning the sound has gone off on my HP USB-powered speakers (model UC-236).  No sound either on my Hesh wired headphones.  However, I get sound just fine through my Bose bluetooth 700 headphones.  What gives?  I didn't obviously do any tinkering or tweaking yesterday that might have caused this.  I've tried all the usual uninstalling-reinstalling-updating of drivers and such I can think of.  The only result was to block sound from the Bose too.  I had to roll back to a restore point to get the Bose back in action.  So I'm right back where I was this morning.

Any ideas?

3 REPLIES 3
HP Recommended

Hi:

 

See if installing the W10 IDT audio driver and restarting the PC gets the audio to work again.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

HP Recommended

Unfortunately, that did not resolve the problem.

HP Recommended

Update:  the only thing I hadn't tried was unplugging the computer and leaving it for an entire day.  Started it back up, and all sound has returned.  Go figure!  Who knows what that was about.

my testing
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