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‎10-24-2022 01:43 PM

HP Recommended
Product: HP ENVY 700-300z CTO Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Oh no, I've got a sound problem.  I hate those.  This is in Windows 10 on an Envy 700-300z.

Suddenly this morning the sound has gone off on my HP USB-powered speakers (model UC-236).  No sound either on my Hesh wired headphones.  However, I get sound just fine through my Bose bluetooth 700 headphones.  What gives?  I didn't obviously do any tinkering or tweaking yesterday that might have caused this.  I've tried all the usual uninstalling-reinstalling-updating of drivers and such I can think of.  The only result was to block sound from the Bose too.  I had to roll back to a restore point to get the Bose back in action.  So I'm right back where I was this morning.

Any ideas?

Category:
3 REPLIES 3

‎10-24-2022 02:41 PM

HP Recommended

Hi:

 

See if installing the W10 IDT audio driver and restarting the PC gets the audio to work again.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

1 person found this reply helpful
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‎10-24-2022 03:28 PM

HP Recommended

Unfortunately, that did not resolve the problem.

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‎10-25-2022 04:14 PM

HP Recommended

Update:  the only thing I hadn't tried was unplugging the computer and leaving it for an entire day.  Started it back up, and all sound has returned.  Go figure!  Who knows what that was about.

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