• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY 700-300z CTO Desktop PC
Microsoft Windows 10 (64-bit)

Oh no, I've got a sound problem.  I hate those.  This is in Windows 10 on an Envy 700-300z.

Suddenly this morning the sound has gone off on my HP USB-powered speakers (model UC-236).  No sound either on my Hesh wired headphones.  However, I get sound just fine through my Bose bluetooth 700 headphones.  What gives?  I didn't obviously do any tinkering or tweaking yesterday that might have caused this.  I've tried all the usual uninstalling-reinstalling-updating of drivers and such I can think of.  The only result was to block sound from the Bose too.  I had to roll back to a restore point to get the Bose back in action.  So I'm right back where I was this morning.

Any ideas?

3 REPLIES 3
HP Recommended

Hi:

 

See if installing the W10 IDT audio driver and restarting the PC gets the audio to work again.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

HP Recommended

Unfortunately, that did not resolve the problem.

HP Recommended

Update:  the only thing I hadn't tried was unplugging the computer and leaving it for an entire day.  Started it back up, and all sound has returned.  Go figure!  Who knows what that was about.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.